Palabra Lexi · words by topic · Spanish
Spanish Words: Complaints & Problems — with Pronunciation and Memory Hooks
Level B1 · intermediate · 16 words
Doesn't work, broken, refund, formal complaint: so you can sort out a problem at a hotel, a store or a service desk politely but firmly.
Spanish is read almost exactly as it's written: stress falls on the second-to-last syllable when a word ends in a vowel, n or s, otherwise on the last one, and exceptions carry an accent mark (café, estación). Nouns are masculine (el) or feminine (la). Pronunciation below is spelled out in English, stressed syllable in capitals.
Complaints & Problems in Spanish: word list
| Spanish | Pronunciation | Meaning |
|---|---|---|
| quejarse | keh-HAR-seh | to complain |
| reclamación | reh-klah-mah-THYOHN | complaint |
| devolver | deh-bol-BER | to return |
| reembolso | reh-em-BOL-soh | refund |
| garantía | gah-ran-TEE-ah | warranty |
| roto | RROH-toh | broken |
| funcionar | foon-thyoh-NAR | to work (device) |
| arreglar | ah-rreh-GLAR | to fix |
| avería | ah-beh-REE-ah | breakdown |
| reclamar | reh-klah-MAR | to claim |
| culpa | KOOL-pah | fault |
| solución | soh-loo-THYOHN | solution |
| atender | ah-tehn-DEHR | to serve |
| amablemente | ah-mah-bleh-MEHN-teh | politely |
| lo siento mucho | loh SYEHN-toh MOO-choh | I'm very sorry |
| gerente | heh-REN-teh | manager |
Memory hooks for these words
A sound-alike is an English word or phrase that sounds like the foreign one. The scene ties it to the meaning: you recall the sound, the sound brings back the picture, the picture brings back the meaning. Read each scene once, then try to recall the meaning a minute later without looking at the list.
reclamación [reh-klah-mah-THYOHN] — complaint
Sounds like: “reclamation”. A complaint — the form at the desk.
presentar una reclamación — to file a complaint
reembolso [reh-em-BOL-soh] — refund
Sounds like: “reimburse-o”. A refund — the money back on the card.
pedir un reembolso — to ask for a refund
avería [ah-beh-REE-ah] — breakdown
Sounds like: “avería”. A breakdown — the car on the hard shoulder.
tener una avería — to break down
reclamar [reh-klah-MAR] — to claim
Sounds like: “wreck, Lamar”. Lamar looks at the wreck and loudly claims compensation.
Quiero reclamar — I want to make a claim
amablemente [ah-mah-bleh-MEHN-teh] — politely
Sounds like: “amble, mint”. You amble over with a mint and politely offer it.
Me contestó amablemente — He answered me politely
lo siento mucho [loh SYEHN-toh MOO-choh] — I'm very sorry
Sounds like: “lousy end, too much”. The lousy ending was too much — I'm very sorry.
Lo siento mucho, fue mi culpa — I'm very sorry, it was my fault